Privacy Policy
Your privacy is important to us. This policy explains how CrossyPath collects, uses, and protects your information while you play and win amazing rewards.
Last updated: January 1, 2025
Information We Collect
Game Data and Performance
When you play CrossyPath, we collect information about your gameplay to enhance your gaming experience and ensure fair play. This includes your tap patterns, level progress, bonus items collected, rewards won, and game performance metrics. We use this data to optimize the game mechanics and provide personalized gameplay experiences.
Account Information
To save your progress and track your achievements, we may collect basic account information such as your username, email address (if provided), and device identifiers. This information helps us maintain your game progress across devices and ensure you receive your earned rewards and bonus items.
Device and Technical Information
We automatically collect technical information about your device and how you interact with CrossyPath. This includes device type, operating system version, app version, IP address, and crash reports. This data helps us optimize game performance and ensure compatibility across different devices.
How We Use Your Information
Game Improvement
- Enhance tap-to-play mechanics
- Balance reward distribution systems
- Optimize bonus collection algorithms
- Improve overall game performance
Player Support
- Provide customer support assistance
- Troubleshoot technical issues
- Process reward claims and disputes
- Maintain fair play environment
Personalization and Rewards
We use your gameplay data to personalize your CrossyPath experience, including customized bonus offers, achievement recommendations, and reward opportunities. Our algorithms analyze your play patterns to ensure you receive fair chances to win rewards while maintaining the challenging and engaging nature of the game.
Data Sharing and Protection
Our Commitment
CrossyPath never sells your personal information to third parties. We believe your gaming data should remain private and secure while you enjoy playing and winning rewards.
When We Share Information
We may share aggregated, non-personally identifiable information for the following purposes:
- Service Providers: Trusted partners who help us operate the game and process rewards
- Analytics: Anonymous gameplay statistics to improve game mechanics
- Legal Requirements: When required by law or to protect our users' safety
- Business Transfers: In the event of a merger or acquisition (with continued privacy protection)
Data Security Measures
We implement industry-standard security measures to protect your information, including encrypted data transmission, secure servers, regular security audits, and access controls. Your gameplay data and any personal information are stored securely and accessed only by authorized personnel who need it to provide you with the best gaming experience.
Your Rights and Choices
Access and Control
- View your collected game data
- Update your account information
- Request data deletion
- Opt-out of certain data collection
- Export your game progress data
Communication Preferences
- Manage notification settings
- Control marketing communications
- Adjust game update alerts
- Customize reward notifications
- Set bonus event reminders
Exercising Your Rights
To exercise any of these rights or if you have questions about your data, please contact our support team. We will respond to your request within 30 days and ensure that your privacy preferences are respected while maintaining your ability to play CrossyPath and earn rewards.
Data Retention
We retain your gameplay data for as long as necessary to provide you with CrossyPath services and fulfill the purposes outlined in this privacy policy. Game progress, earned rewards, and account information are kept to ensure continuity of your gaming experience.
Retention Periods:
- Active Accounts: Data retained while account is active and for 2 years after last activity
- Game Analytics: Aggregated data retained for up to 3 years for game improvement
- Customer Support: Support communications kept for 1 year after resolution
- Legal Requirements: Some data may be retained longer if required by law
You can request account deletion at any time, which will remove your personal information while preserving anonymous gameplay statistics that help us improve CrossyPath for all players.
Cookies and Tracking Technologies
How We Use Cookies
CrossyPath uses cookies and similar technologies to enhance your gaming experience, remember your preferences, and analyze how you interact with our game. These technologies help us provide personalized content, maintain your login status, and optimize game performance.
Types of Cookies:
- Essential Cookies: Required for basic game functionality and security
- Performance Cookies: Help us analyze game performance and user experience
- Preference Cookies: Remember your settings and customization choices
- Analytics Cookies: Provide insights into gameplay patterns and popular features
Managing Cookies
You can control cookie settings through your browser or device settings. However, disabling certain cookies may affect your ability to play CrossyPath optimally, access all features, or receive personalized bonus rewards. We recommend keeping essential cookies enabled for the best gaming experience.
Children's Privacy
CrossyPath is designed to be enjoyed by players of all ages. We take special care to protect the privacy of younger players and comply with applicable children's privacy laws, including COPPA (Children's Online Privacy Protection Act) in the United States.
Protection Measures for Young Players:
- No collection of personal information from children under 13 without parental consent
- Age-appropriate game content and reward systems
- Parental controls for account management and communication settings
- Safe gaming environment with monitored interactions
- Limited data collection focused solely on gameplay improvement
If you are a parent or guardian and have concerns about your child's privacy while playing CrossyPath, please contact our support team for assistance.
Updates to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you through the game interface, email (if provided), or other appropriate means.
We encourage you to review this privacy policy periodically to stay informed about how we protect your information. Your continued use of CrossyPath after any changes indicates your acceptance of the updated privacy policy.
Stay Informed
You can always find the most current version of our privacy policy on our website. We will also maintain a version history showing when changes were made.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or how we handle your information while you play CrossyPath and earn rewards, please don't hesitate to contact us:
📧 Email Support
📞 Phone Support
📍 Mailing Address
52A Hillcrest Avenue
Manchester, M19 2HT
United Kingdom
Response Time: We aim to respond to all privacy-related inquiries within 5 business days. For urgent matters, please call our phone support line during business hours.